How to Get a Refund on DoorDash (And Cancel an Order)
There’s nothing more frustrating than placing an order from your favorite restaurant, waiting for delivery, and realizing that something is wrong with your order.
Fortunately, when you use food delivery services like DoorDash, you can request a refund through the app without the hassle of contacting the restaurant.
After delivery, you can request a refund from DoorDash if you are dissatisfied with your order. Customers can also cancel in-progress orders and request full refunds that have not yet been confirmed by restaurants or assigned a Dasher. In some situations, DoorDash may decline to issue a refund.
Let’s take a look at how to request a refund on DoorDash, whether you can get a refund for a DashPass membership, and how the order cancellation process works.
@YadFaeq Yad, truly apologize about tonight, we’ve issued a complete refund. We appreciate your understanding in this tough situation.— DoorDash (@DoorDash) April 20, 2015
How to Request a Refund on DoorDash
To request a refund on DoorDash, all you need to do is select the order and fill out a refund request through the DoorDash app.
After you report any issues with your order, DoorDash may give you the option to choose between an account credit for a future order or a refund to your bank account.
If you’re dissatisfied with your order for any reason, follow these steps to request a refund.
- Navigate to the “Orders” tab and choose the order you want to request a refund on.
- Click the “Help” tab and choose what was wrong with your order.
- Add any relevant details under the “Details” section and submit your report.
According to DoorDash’s terms of service, any charges that a customer pays for completed and delivered orders are final.
In other words, DoorDash is not required to issue a refund for any issue related to your order, and all refunds are given on a case-by-case basis to prevent customers from abusing the app’s refund system.
The circumstances of your refund will vary depending on your specific situation. With that said, DoorDash typically issues refunds for a wide range of issues, including:
- You received someone else’s order
- Your order never arrived
- Missing items
- Your food arrived late
- Item quality issues
- Items made incorrectly
Can You Get a Refund for DashPass?
If you had a free trial or promotional subscription, you can request a full refund for your DashPass membership fee if you cancel within the first 48 hours of paying for your subscription. Otherwise, you cannot get a refund for your DashPass unless DoorDash cancels your subscription.
If DoorDash cancels your subscription for any reason, you will receive a refund for membership fees on a pro-rata basis.
On the other hand, if you cancel your DashPass subscription, you’ll still be able to enjoy membership benefits—including free delivery—through the end of your subscription period.
What Happens if DoorDash Delivers to the Wrong Address?
If your DoorDash order never arrives, you can report your delivery issue through the DoorDash app. After reporting your issue, you’ll be able to select an option that works for you—typically a refund or account credit—or talk to a customer service agent to learn more about your order.
Here’s how to report a delivery issue if your DoorDash order was delivered to the wrong address.
- Choose the “Orders” tab and select the order that was not delivered.
- Click “Help” in the upper right corner.
- Under “Delivery Issues,” choose the “Order never arrived” option.
- Follow the prompts to choose the appropriate option or talk to a customer service agent.
Alternatively, if you have a delivery in progress, you can change your delivery address on the DoorDash app before your order is delivered. Here’s how.
- Choose the “Help” option on the order tracker screen.
- Tap the “Change Addresses” tab and choose an address from your list of saved addresses or enter a new address.
If the delivery address is grayed out, you are not within the delivery range of the restaurant, and DoorDash will not be able to change your delivery address for the current order.
In this case, canceling your order may be the best option.
@LAMhookem Apologies about this order! It’s on us (you’ll get a refund in the next 5-7 days) and we’ve added a $10 credit for next time!— DoorDash (@DoorDash) August 29, 2015
How Long Does a DoorDash Refund Take?
Although DoorDash processes refunds immediately, it takes approximately 5–7 days before the refund hits your bank account. When you request a refund through DoorDash, DoorDash will refund the amount to the credit card you used to pay for the order.
According to the DoorDash website, you can check the status of your refund by checking the email confirmation with the details of your refund issue date and refund amount.
You can also check your refund status on the DoorDash app by navigating to the “Orders” tab and selecting “Order History.”
On the app, you’ll be able to view your receipt, refunded amount, and refund issue date.
If it’s been more than seven business days since the refund issue date, contact DoorDash support to learn more about the status of your refund.
Oh no! If items were missing from your order, please give us a Chat via this link. We’ll make it right for you! https://t.co/H1EFQVIcgo— DoorDash (@DoorDash) March 3, 2021
Do Dashers Pay for Missing Items?
No, Dashers do not pay for missing items. After your Dasher leaves the restaurant, they are no longer responsible for any items missing from your order. If your Dasher delivers an order and you find that items are missing, you can request a refund through the DoorDash app.
With many customers concerned about potential food tampering, most restaurants staple or seal their bags before pickup.
As a result, Dashers cannot check the contents of the bag before leaving the restaurant, and missing items are almost always the restaurant’s fault.
Follow these steps to report a missing item on the DoorDash app.
- Choose “Orders,” select the order with a missing item, and tap “Help” in the upper right corner.
- Under “Order Issues,” choose the “Missing Items” option and select the items that were missing.
- Add any relevant details and submit your report.
After you submit your missing item report, you’ll likely hear back from a DoorDash customer service agent within a few hours.
In most cases, DoorDash will issue a refund for the cost of the missing item.
How to Cancel an Order on DoorDash
Canceling an order through the DoorDash mobile app is a quick and easy process. However, the stage of your in-progress order will determine the amount of your refund.
Depending on how long you take to initiate the cancellation process, you may receive a full refund, partial refund, or no refund.
Here’s how to cancel a DoorDash order that is in progress through the app.
- Navigate to the “Orders” tab toward the bottom of the screen.
- Choose the in-progress order you want to cancel at the top of the screen and click “View Order.”
- Click the “Help” option in the upper right corner of the screen and select “Can I cancel my order?” under the customer service dropdown menu.
Next, DoorDash will inform you of your refund type—full, partial, or no refund. You will have the option to confirm the cancellation or not cancel.
The stage of your order will determine the amount of your refund. For example, when you cancel your DoorDash order before the restaurant confirms or a Dasher is assigned to your order, you will receive a full refund for the total amount of your purchase.
However, you typically only have a few minutes to do this!
Alternatively, if you cancel after either restaurant confirms your order or DoorDash assigns a Dasher, you will receive a partial refund.
Once your order has started, or your Dasher has started traveling to the restaurant, DoorDash may have to pay the driver or the restaurant.
If you cancel after the restaurant confirms your order and a Dasher has been assigned, you will not receive a refund.
If you attempt to cancel your order at this point, you can choose to have your food delivered or cancel your order without receiving a refund.
With the convenience of food delivery services, you can request a refund or order cancellation with the click of a button.
As one of the most popular delivery apps, DoorDash is recognized for its efficient and reliable customer service, making it easy for customers to receive refunds when something goes wrong.
If you’re interested in finding out more about DoorDash, check out the related articles below.
6 Ways to Contact DoorDash Customer Service
DoorDash Delivery: How It Works and How to Order Using the DoorDash App
DoorDash Pickup: Here’s What You Need to Know