How Late Does DoorDash Deliver? (Plus the Average Delivery Time)

DoorDash is an online service that prides itself on delivering restaurant food to a customer’s door with the simple click of a button. However, it’s important to know when DoorDash delivers to optimize your food delivery experience and take full advantage of its services.

In this article, we’ll cover everything you need to know about DoorDash delivery times, how to track your order, and what you can do if your order is late or not delivered at all.

Is DoorDash 24/7?

DoorDash is a 24/7 service; however, delivery times vary by location and depend on the restaurant hours you’re ordering from. Most restaurants close before midnight, but there may be open restaurants, such as fast food, to match their 24/7 delivery service.

Doordash also delivers on holidays, but keep in mind that the holidays tend to be a popular time for take-out ordering, so your food may take longer to arrive on days like Christmas or New Year’s Eve.

Additionally, some restaurants have special offerings on DoorDash during the holidays.

It’s a good idea to keep an eye out for holiday promotions on DoorDash, as restaurants may offer DIY at-home cooking kits, thematic holiday menu items, or other deals that aren’t available year-round on the app.

What Is DoorDash Delivery Time?

The average DoorDash delivery time is 42 minutes and 1 second.

The DoorDash average delivery time was calculated during a national study of over 1,400 shoppers who ordered from food delivery apps in five major cities: Atlanta, Los Angeles, Chicago, Boston, and Dallas.

Overall, DoorDash does not have the fastest delivery time out of the major food delivery apps.

But the 2017 study found that DoorDash outperforms other food delivery apps by delivering 92% of orders early or on time based on estimated delivery times.

We updated the Order Status page making it even easier to manage, track & change your order. https://t.co/pPx5k8Bkrx pic.twitter.com/grn06DL64V

— DoorDash (@DoorDash) November 13, 2015

Can You Track a DoorDash Order?

DoorDash lets you view the estimated delivery time of your order and the status of your driver as soon as your order is confirmed. You can also choose to receive notifications and status updates.

DoorDash gives customers the option to receive notifications about their order status and check their DoorDash driver’s location. Customers can also contact DoorDash drivers by phone or text message with any questions or changes to their orders.

Below, we’ll go over step-by-step instructions on how to track your DoorDash order.

Tracking your DoorDash order on a mobile device:

1. View the status of your order on the app under the tab labeled “Orders”.
2. The order status information will include your estimated delivery time and one of three possible stages your order could be undergoing: In the process of being confirmed, At the restaurant, The Dasher is on the way to you.
3. If you have been notified that a DoorDash driver has accepted your order, you will be able to track their location on your DoorDash account. If your order has still not been accepted by a Dasher, this may indicate that DoorDash is experiencing a high volume of orders, and your order may take longer than usual to be accepted.
4. If your order has been accepted by a Dasher, a map will be visible under the “Orders” tab on your mobile app. The map uses icons to indicate the location of your driver, the restaurant, and your address.
5. To contact your DoorDash driver, tap the phone or message icon next to your driver’s name at the bottom of the “Orders” screen to text or call your Dasher (if your driver doesn’t answer right away, don’t lose hope! They may be preoccupied on the road).

Tracking your DoorDash order on a desktop device:

1. On the DoorDash website, click on your current order and select the “Help” option
2. Under the “Help” section, click “Order Status”
3. You will be presented with the option to check your order’s estimated delivery time, including the status of your DoorDash driver.

Why Is DoorDash So Slow?

Sometimes, your Dasher may be stuck in traffic or need to take an alternative route to arrive at your pickup location. Alternatively, the restaurant where your food is being prepared could be experiencing delays due to high volumes of customers.

Although DoorDash generally succeeds in delivering orders on time, several factors could delay your food delivery on either the delivery driver’s or the restaurant’s end.

If you’re dissatisfied with the delay and want to cancel your order, make sure to find out what stage your order is in before canceling. There’s more information on this and the eligibility for a refund from DoorDash below!

What Happens If No One Picks up Your DoorDash Order?

If your DoorDash order has not yet been accepted by a Dasher, DoorDash is most likely experiencing delays and will ask for your patience in finding a driver to deliver your order. If you do not want to wait, you can report the issue and get a refund.

If your order has been accepted by a driver, but you never received the delivery, report the mistake on the DoorDash app or the website.

When reporting your missing order, you will be prompted to chat with a DoorDash agent to resolve the issue.

Once you share the issue with the DoorDash Customer Support Team, you will have the option to have your delivery re-made, or you’ll be issued a refund for your original order.

However, DoorDash claims that every delivery issue is handled on a case-by-case basis, so a refund is not guaranteed.

For example, you may not get a full refund if the restaurant confirms your order and the order preparation has begun.

To report a missing DoorDash order using the app:

1. Click on your order, then click the “Help” tab in the top right-hand corner.
2. Select “Delivery Issues,” and then click “Order never arrived.”
3. You will be prompted to confirm your delivery address. Afterward, you will be able to resolve the issue with a DoorDash representative.

To report a missing DoorDash order using their website:

1. Select the menu button on the top left-hand corner of your screen (symbolized by three lines).
2. Navigate to the “Orders” tab and select “Help” on the left-hand side of the screen.
3. When prompted to select a delivery issue, click “Order never arrived.”
4. From here, you will be able to resolve the issue with the DoorDash team.

Glad to hear you were able to cancel the order. If you could still send us a DM with your email address, we want to make sure you were properly compensated.

-Nancy

— DoorDash Help (@DoorDash_Help) October 21, 2020

What Happens If DoorDash Is Late?

If your order is running late and you want to report the delay, you can use the mobile app or the DoorDash website. You also have the option to cancel your order, in which case you may be eligible for a refund.

However, this depends on the status of your order when you decide to cancel. Refer to the chart below to determine whether your order will be fully, partially, or not at all refunded. 

Order Status	Refund
The restaurant has not confirmed the order, and a Dasher has not been assigned	Full Refund
The restaurant has not confirmed the order, but a Dasher has been assigned	Partial Refund
The restaurant has confirmed the order, but a Dasher has not been assigned	Partial Refund
The restaurant has confirmed the order, and a Dasher has been assigned	No Refund

To report a late DoorDash delivery on the mobile app:

1. Select the order that was delivered late from the “Orders” tab
2. Click the “Help” button in the top right corner of the screen
3. Select “Delivery Issues” and then click “Arrived late”
4. From here, you’ll be able to contact the DoorDash team to report the problem.

To report a late DoorDash delivery on the desktop:

1. Select the order that was delivered late from the “Orders” tab
2. Click the “Help” button in the top right corner of the screen.
3. Select “Delivery Issues” and then click “Arrived late”
4. From here, you’ll be able to contact the DoorDash team to report the problem.

How Far Does DoorDash Deliver?

The average delivery radius from a DoorDash-eligible restaurant is 5 miles.

However, restaurants can choose to expand their delivery radius to reach customers who live further away. How far DoorDash delivers depends on the availability of drivers and the delivery radius of the restaurant that a customer orders from.

Conclusion

DoorDash is a 24/7 food delivery service that generally provides customers with their food within the hour.

However, DoorDash’s delivery capabilities are limited by restaurant hours, traffic, driver availability, and other potential complications.

If you experience problems with your DoorDash order, these issues can be reported through the DoorDash app or the DoorDash website.

Generally, DoorDash responds quickly to customer service issues, and browsing your delivery options on DoorDash is worth a shot.

If you’re interested in finding out more about DoorDash, check out the related articles below.

Related Articles:

DoorDash Delivery: How It Works and How to Order Using the DoorDash App

How Far Does DoorDash Deliver?

6 Ways to Contact DoorDash Customer Service

DoorDash Refund: Everything You Need to Know

Can You Order DoorDash for Someone Else? (Yes, Here’s How)