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What Is Favor Delivery and How Does It Work?

Favor is a delivery service exclusively in Texas, allowing users to get anything from groceries to takeout food to clothing delivered to their doorsteps in under one hour. If you’re a Texan looking for the fastest and most convenient way to run errands, look no further than Favor delivery!

Key Takeaways

  • You can order delivery through Favor using their app or website and the average delivery time is 35 minutes.
  • Favor’s standard delivery fee is $6 per order, plus there’s a service fee ranging from 5% to 16%.
  • Favor recommends a minimum $2 tip, and 100% of the tips go to Favor drivers (aka Runners.)

To learn more about Favor, including how it works and where it’s available, keep on reading!

What Is Favor Delivery?

Favor is an on-demand delivery service exclusive to Texas, allowing users to get groceries, meals, alcohol, and even dry cleaning delivered in under one hour.

Favor partners with Texan grocery stores, restaurants, dry cleaners, and even clothing stores to offer fast and easy delivery of various products.

Favor is owned and operated by H-E-B, which means that you can get H-E-B groceries delivered through Favor.

On the Favor app or website, you can enter your address, search for stores near you, add desired items to your cart, and place your order.

Your order will be fulfilled by a Favor Runner, who acts as your personal assistant for the duration of your order.

The average Favor delivery time is 35 minutes, and Favor claims most of the orders are delivered in under one hour.

Where Is Favor Delivery Available?

Favor is a Texas-exclusive delivery service available in over 100 cities and towns throughout Texas.

For a full list of all the places where Favor delivery is available, you can visit their website.

Some of the major cities where Favor delivery is available include:

  • Houston
  • San Antonio
  • Dallas
  • Austin
  • Fort Worth
  • El Paso
  • Arlington
  • Corpus Christi
  • Plano
  • Laredo
  • Lubbock
  • Garland
  • Irving
  • Amarillo
  • Brownsville

How Does Favor Delivery Work?

You can place a Favor delivery order through their website or mobile app. You’ll be able to browse stores near you, add items to your cart, submit your order, and receive your delivery in an hour or less.

To place a delivery order, you’ll need to visit the Favor website or download their mobile app.

Next, you’ll be asked to enter your address to confirm Favor delivers to your area.

Once you’ve confirmed that Favor is available near you, you’ll be able to browse nearby stores or search for a specific store.

Then, you’ll be able to add your desired items to your cart, add special instructions for your Runner, add a payment method, confirm your delivery address, and submit your order.

Note that you can only order from one store at a time on Favor.

For example, you can’t place an order that includes items from your local H-E-B and Chinese restaurant.

If you wanted to order items from both establishments, you would have to place two separate orders.

Your order will be fulfilled and delivered by your Favor Runner.

You’ll be able to text or call your Runner at any time to ask questions or request updates.

Most Favor deliveries take about 35 minutes to arrive at your doorstep.

How Much Does Favor Delivery Cost?

Favor delivery costs vary by geographic area and merchant, but the average delivery fee is $6 per order.

Favor’s standard delivery fee is $6. However, individual retailers often run specials where they reduce delivery fees to $3, $2, $1, or even free.

Favor also charges a service fee ranging from 5% to 16%.

The specific percentage of a given service fee is calculated based on geographic region, merchant, and other factors.

Finally, Favor always recommends that you tip your Runner.

When you place your order on Favor, you will be suggested a tip amount, which you can adjust after delivery.

The minimum tip amount for Favor Runners is $2.

Can You Get Alcohol Delivered With Favor?

You can order alcohol through Favor and get it delivered from approved merchants and certain restaurants.

Alcohol delivery through Favor is available from H-E-B and approved liquor stores and some restaurants.

If you place a Favor delivery order containing alcohol, you must be present to accept the order in person and present a valid photo ID proving that you are of legal drinking age.

If you are unresponsive, visibly intoxicated, or unable to receive your order in person, your Runner will return your alcohol items to the store, and you may be charged a restocking fee.

Because of local laws, there are restrictions on the hours during which you can order alcohol.

While it can vary based on location, here is an example of the hours that you can order alcohol through Favor.

DayFavor Alcohol Delivery Hours
Sunday10:00 am to 11:00 pm
Monday7:00 am to 11:00 pm
Tuesday7:00 am to 11:00 pm
Wednesday7:00 am to 11:00 pm
Thursday7:00 am to 11:00 pm
Friday7:00 am to 11:00 pm
Saturday7:00 am to 12:00 am
Favor Alcohol Delivery Hours

How to Use Favor Delivery App

You can place a delivery order on the Favor website or mobile app.

After entering your address, select a store near you, browse items and add them to your cart.

Lastly, enter your payment information and delivery address, and submit your order.

Here are the steps to place a delivery order on the Favor app.

Step 1. Tap ‘GET STARTED.’

Step 2. Create your account or sign in if you already have an account.

Step 3. Enter the verification code sent to your phone number (for new accounts.)

Step 4. Enter your address when prompted.

Step 5. Browse stores near you to find the store you’d like to order from.

Step 6. Tap the store you’d like to order from. Then, you can browse the items available at that store.

Step 7. Add your desired items to your cart.

Step 8. Once you’ve added items to your cart, tap ‘Checkout’ in the top right corner. You’ll be prompted to instruct your Runner on what to do if one of your items is out of stock and add any additional shopping notes.

Step 9. Enter your payment information.

Step 10. Enter your delivery address.

Step 11. Review your order.

Step 12. To see your order total, tap ‘Estimated Order Total.’ Here, you’ll see your item costs, tax, delivery fee, service fee, any additional fees, and your suggested tip.

Step 13. Once you’ve reviewed your order, tap ‘ORDER FAVOR’ to place your order.

The process of placing an order on the Favor website is very similar.

You’ll also enter your address, select a local store, and add desired items to your cart.

Then, you’ll create a Favor account (or sign in if you already have one), enter your payment information, confirm your delivery address, add delivery instructions, and submit your order.

Do You Tip Favor Drivers?

Favor encourages all users to tip their drivers, also known as Runners. On Favor, the minimum tip amount is $2, but tips can be adjusted.

When reviewing your order, you can tap ‘Estimated Order Total’ to see Favor’s suggested tip amount.

If you’d like to change your tip, you can do so after placing your order.

A good rule of thumb is to tip 15 to 20% of your order total, especially if you’ve received great service.

One of the great things about Favor is that 100% of your tip goes directly to your Runner.

You can rest assured that you’re supporting your Favor Runner by tipping and thanking them for their service.

Does Favor Have Gift Cards?

Favor does offer gift cards with amounts ranging from $5 to $500, which are sent via email.

To purchase a Favor delivery gift card, you can visit their website.

You can choose a gift card design, select your amount (anywhere from $5 to $500), provide your recipient’s name and email address, add a message, and even select the specific date you’d like the gift card to be sent on.

Favor gift cards can be applied to the entire cost of a delivery order, including the cost of the items, fees, and tips.

Favor gift cards are a great option for new parents, college students, housewarming parties, or anyone you know who could use a little convenience in their life!

How to Contact Favor Customer Service

If you’re experiencing an issue with your Favor delivery order or just have a question, the best way to contact customer service is through Favor’s Help Center.

If you just have a general question about Favor, your best bet is to visit their FAQ page.

Here, you’ll find answers to commonly asked questions about deliveries, payment, and more.

If you’ve already placed an order and need help, visit the ‘My Favors’ section of the Favor Help Center.

There, you’ll be able to click on your specific order and receive instructions on how to resolve your issue or ask a question.

You can also contact your Runner directly through text message or phone call.

This is a less immediate and convenient way to contact Favor customer service, but you can also tweet them at @Favor_Support on Twitter.

Favor’s customer service hours are from 6:00 am to 12:00 am, Monday through Sunday.

If you need to cancel a Favor order, you should reach out directly to your Runner.

Unfortunately, you will not be able to cancel your order if your Runner has already paid for your items.

However, if you want your Runner to return your order, that is possible, but you may be charged a cancellation or return fee.

If you need to request a refund, you can do so by tapping the ‘Help’ button on the top-right corner of the Favor app.

You must place your refund request within 7 days of placing your order on Favor.

Keep in mind that refund requests are not guaranteed and are evaluated by Favor customer service on a case-by-case basis.


Favor is one of the most convenient delivery services for Texas residents, allowing you to get anything from takeout food to groceries to dry cleaning delivered on the same platform.

Favor is also very easy to use. When you visit their website or download the app, enter your address, select a local store, add all your items to your cart, and check out. Your order will arrive at your door in under an hour!

If you’re looking for more information on food delivery services, check out the articles below.

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About the Author

Eril Eti is the founder of He has over a decade of experience in consumer goods and launched many products sold at retailers like Walmart, Costco, Amazon, Target, Kroger, Publix, and more.

Eril loves food, traveling, and trying out new restaurants. Outside of work, you can find him on a hiking trail in New England or playing soccer with his kids.

November 16, 2022