Can DoorDash Drivers See Your Rating?
As one of the major delivery services, DoorDash makes it easy for customers to order their favorite dishes from local restaurants with the tap of a button. Within the last year, the company updated its rating system, allowing customers to leave separate reviews for DoorDash drivers and restaurants.
After an order is delivered, customers can leave an optional rating and review for their Dasher. DoorDash drivers cannot see individual customer ratings and reviews. However, if Dashers check their overall rating frequently, they may be able to tell which customer left a positive or negative rating.
DoorDash’s newly updated rating system can be difficult to navigate, especially if you’re new to the app.
Let’s take a look at how to rate your delivery, how ratings work on the DoorDash app, and how DoorDash calculates ratings for drivers and restaurants.
How to Rate a DoorDash Driver
After your DoorDash driver delivers your order, you’ll get a popup on the app asking you to rate your driver, their customer service, and your delivery experience.
You also have the option to edit your driver’s rating and tip if you notice anything wrong with your order.
If you missed the notification on your app or you need to edit your rating, here’s how to rate your DoorDash driver’s delivery.
- Open the DoorDash app, navigate to the “Orders” tab at the upper left corner, and choose the order you want to review.
- Click on “Rate” next to the order and choose a rating based on your Dasher’s delivery and customer service.
- If necessary, report any issues related to your delivery experience and edit your Dasher’s tip.
When rating your DoorDash driver, it’s important to focus on their delivery performance, customer service, and handoff.
Before 2020, DoorDash drivers were rated based on both their service and the restaurant’s service.
However, within the past year, DoorDash changed its rating system, allowing customers to leave separate ratings for drivers and restaurants.
With our new rating system, the delivery rating reflects your Dasher! Were you able to rate both your food and delivery experience?— DoorDash (@DoorDash) June 27, 2017
Do Ratings Matter on DoorDash?
Ratings matter on DoorDash. Using customer ratings, DoorDash can track the performance of Dashers. For Dashers, ratings determine whether or not they’re eligible to continue driving for DoorDash. Ratings can also help drivers take advantage of special programs and incentives on the app.
Dasher ratings are calculated regularly. In other words, as drivers continue to deliver orders and receive ratings, previous ratings are replaced by more recent ratings.
After receiving their delivery, customers have the option to rate their food and delivery experience. With recent changes to DoorDash’s rating system, driver’s ratings should only reflect the customer’s delivery experience.
Customers can rate their Dasher on a scale from 1 to 5, and the Dasher’s overall rating is calculated from their 100 most recent reviews.
Because Dasher ratings are calculated on a rolling basis, drivers can achieve a higher rating if they drop below 5.0 by consistently earning perfect customer ratings.
To ensure fair ratings, DoorDash automatically removes driver ratings that are related to the restaurant’s service.
In particular, DoorDash removes ratings that are below five stars due to long restaurant wait times, missing items in sealed bags, extreme weather, and other situations that are out of the Dasher’s control.
Additionally, when customers do not rate their Dasher after delivery, this does not affect the Dasher’s overall rating.
@DoorDash_Help The only option for rating that I can find is to “Rate This Delivery”. Is there any way to rate the restaurant? Are the ratings that I see by for restaurants fed by that delivery rating?— Jonathon Wakefield (@JW4ke) January 22, 2020
Can You Rate a Restaurant on DoorDash?
With DoorDash’s new rating system, customers can rate restaurants on DoorDash based on their dining experience. According to the DoorDash website, restaurant ratings are primarily based on order accuracy, delivery time, and order fulfillment.
For a restaurant to receive high customer ratings, it’s essential to maintain updated hours, an up-to-date menu with accurate availability, accurate meal prep times, and timely order confirmation.
Without order confirmation or accurate order input, restaurants risk long wait times and inaccurate orders, which can lead to negative ratings.
Here’s how you can rate a restaurant on DoorDash and report any issues with your order after the order has been delivered.
- Open the DoorDash app and click on the “Orders” tab at the upper left corner to find the delivery you want to review.
- Choose the “Rate” option next to your order and select the restaurant’s rating based on your dining experience.
- Report any issues related to your order and leave feedback for the restaurant.
As part of DoorDash’s new rating program, the app allows restaurants to view customer feedback to understand their experiences.
Because customer feedback is not reviewed or endorsed by the company, feedback is private, meaning only restaurants can access it.
@DoorDash I think there needs to be an option for drivers to rate customers— TBell (@JeramyTbell) February 7, 2020
Do DoorDash Drivers Rate Customers?
While customers can rate their Dasher, DoorDash drivers cannot rate customers. Instead, after delivery, DoorDash drivers are asked how the delivery went, if the restaurant had a wait time, and the delivery distance. Drivers also have the option to write a response to send to DoorDash.
Although Dashers cannot leave a rating for customers, they can view the customer’s tip after the delivery is complete by viewing the delivery “breakdown” on the app.
Especially in smaller towns, DoorDash’s base pay can be significantly lower than minimum wage.
Consequently, leaving a reasonable tip can help ensure that a Dasher accepts your order. Whenever possible, tip in cash to ensure your driver takes home the full amount.
DoorDash drivers can also choose to accept or decline orders, and if a driver notices that you consistently leave bad tips or negative reviews, they can choose to decline your order.
If a driver chooses to decline your order, it’ll be sent to another Dasher for them to accept or deny.
Can You Get Banned From DoorDash?
Both customers and drivers can get banned from DoorDash. Customers can be banned for violating the company’s terms of service. In most cases, customer accounts are deactivated when an order payment fails due to an expired card or chargeback or due to multiple instances of undeliverable orders.
If your account was banned from DoorDash, you’d need to contact customer service to reactivate the account. While customers can get banned from DoorDash, it’s more common for Dashers to get deactivated.
DoorDash’s Dasher deactivation policy describes their contract violations and other situations that may lead to a driver’s deactivation.
However, the most common reasons for deactivation include consistently negative customer ratings, customer complaints, and low order completion ratings.
Fortunately, for DoorDash drivers facing deactivation, DoorDash offers a comprehensive appeals process.
After your account is deactivated, DoorDash will let you know the reason for your deactivation, and you’ll have the option to plead your case and reactivate your account.
To avoid deactivation, Dashers should focus on taking pictures of all deliveries to resolve false complaints. It’s also important for DoorDash drivers to be selective when accepting orders.
Because low completion rates are among the most common causes of deactivation, drivers should only accept orders they know they can complete.
Ratings are fundamental to the success of DoorDash drivers as they influence a driver’s ability to qualify for special promotions and ratings. When a Dasher’s ratings drop too low, their account can be deactivated.
Meanwhile, because Dashers and restaurants cannot leave reviews for customers, customers don’t have to worry about negative ratings.
With that, it’s important to remember that DoorDash drivers can see your tip and that they have the option to decline your order.
Especially if you’re a regular DoorDash user, it’s always a good idea to be kind to your driver and leave a reasonable tip.
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