Select Page

Here’s How to Use Walmart Receipt Lookup If You Lost Your Receipt

Keeping track of receipts is not an easy task, but did you know Walmart has a feature to help you keep track of your receipts? Walmart receipt lookup is an online tool that you can use to view your purchases.

Key Takeaways

  • You can use Walmart receipt lookup to view and download a copy of the receipt for in-store purchases made with a card.
  • If you used cash for your purchase, you need to contact Walmart customer service to help find the receipt.
  • If you have a Walmart account, purchases with a payment method saved in your account will automatically be added to your history.

In this article, we’ll cover how to use Walmart receipt lookup and similar features available online at Walmart.

How to Use Walmart Receipt Lookup Online

To get started using Walmart receipt lookup, you’ll need some basic information regarding your purchase, including the zip code of where you made the purchase, the date, total amount, and payment card information.

Follow the prompts on the screen to enter this data and download your receipt.

To be ready with the correct information, here are a few tips:

  • You will need to know either the zip code or city and state where the purchase was made.
  • You can use a statement such as a bank statement for a debit card or a billing statement for a credit card to determine the exact amount.
  • You will need to know the card type (Visa, Mastercard, etc.) and the last four digits of the card.

When you’re ready, follow these step-by-step instructions to use Walmart receipt lookup:

Step 1. On the receipt lookup landing page, enter the zip code.

Step 2. Search results may return a list of store locations based on your zip code. Click on the correct Walmart store location.

Step 3. Next, you will be prompted to enter the purchase details. Enter the purchase date, card type, last four digits of the card, and the receipt total.

Step 4. Don’t forget to complete the captcha.

Step 5. Click “Lookup Receipt.”

Step 6. You will now be able to view the items in your purchase and a return barcode on the bottom right of the webpage.

Step 7. Click the blue “Download” button to download an image of the receipt.

What if You Paid Cash and Lost Your Walmart Receipt?

If you used cash for your Walmart purchase, you would need to contact customer service to help find the purchase information.

From the help center webpage, use the “Contact us” button on the left side of the page to chat with a representative.

After clicking the “Contact us” button, a live chat window will pop up on the screen.

There will be a few common categories to select from for your question, such as returns or billing issues.

Clicking a common category will get automated responses and may not be helpful in this case.

You can select “something else” if the issue doesn’t fit in any categories, and you’ll get connected to a representative.

A representative will be able to provide available options for handling cash purchase returns without a receipt.

There are many other ways to contact Walmart customer service besides live chat.

You may call 1-800-WALMART (1-800-925-6278) between 8 am –11 pm CST seven days a week.

Walmart’s customer service also responds to requests via social media.

How to View Store Purchases on Your Account

If you have a Walmart account, in-store purchases will automatically be available to view online on the Walmart app. 

Purchases made with a card saved to your account will be linked with no further actions when the purchase is made. 

Alternatively, you can also scan your in-store receipt using the Walmart app to store them in your account and add it to your purchase history.

This way, you will not need to worry about searching everywhere for that missing receipt.

To view the purchase history in your Walmart account, follow these steps:

Step 1. Log into your Walmart account via the app or

Step 2. In the app, click the “Account” section identified by the person icon.

Step 3. Choose “Purchase history,” which should be the top choice.

Step 4. You will be able to view all online and in-store purchases if you have in-store purchases linked through your credit card.

Under the purchase history, you can also scan a receipt to save it in your account. 

When viewing your purchase history, the scanner is in the top right corner. 

Click this option to use your phone camera to scan and save your receipt for later.

If you prefer that in-store purchases not automatically link, you must opt-out of this feature. 

To do so, follow these steps:

Step 1. Once logged into your Walmart account, select “Account” in the top right corner.

Step 2. On the menu on the screen, choose “Communications and privacy.”

Step 3. Select “Store purchases.”

Step 4. Switch the toggle to “off,” and it will change to gray in the off position.

Finally, if you do not yet have a Walmart account, it may be advantageous to create an account to start using these convenience features such as receipt lookup.

To create a Walmart account:

Step 1. On, navigate to the sign-in/account in the top right corner. 

Step 2. On the menu that appears, click “Create an account.”

Step 3. Enter your first and last name and email address, and create a password for the account.

Step 4. Now you have a new Walmart account to start using.

How to Make Returns to Walmart

Walmart offers several options to return merchandise, including in-store and online.

You may start a Walmart return online using the purchase history in your account. 

It may be an option to ship it back, or you may need to bring the item back to the store.

If you don’t have an account, a return can also be made using the receipt at the store.

The returns page on the Walmart website has all the information on return options and includes detailed instructions for every process.

Start the process by visiting this page or simply reviewing your purchase history in your account using the instructions above. 

Click “start a return” for the item you’d like to return.

You will need to provide a reason for the return.

If you choose to return to the store, the online process will yield a barcode to show to the customer service associate in the store and complete the return.

This may save you some time in the store.

If you choose to ship back an item, a shipping return label will be available to download and print for your package.

Finally, if you don’t have an account, you can still start a return online using the receipt.

You will need the transaction (TC) number on the receipt to get started.

If you’re unsure where to start or which option to choose, you can contact customer service for assistance with a return or simply take the item back to the store with your receipt.

Walmart has a generous 90-day return policy, with exceptions on certain items.

Most returns are free at no cost to you, with a full refund to your original payment method.

Exceptions to Walmart’s 90-day return policy include:

  • Prepaid cellular phones and contract wireless phones that have been opened and unlocked must be returned within 14 days. Exchanges may only be possible.
  • Most electronics must be returned within 30 days.
  • Prescription glasses, contacts, or hearing aids must be returned within 60 days.

How to Make a Walmart Return Without a Receipt

Most returns to Walmart require a receipt. However, there are some options to make a return without a receipt. As an alternative, you can show the associate your valid government ID to make the return.

If you lost the receipt, try looking for the items in your purchase history on your account or using the Walmart receipt lookup tool. 

If you are unsuccessful, you can try to return without a receipt using your ID.

If the return is accepted using an ID, you will have several options to choose from:

  • Exchange the item.
  • Receive a cash refund for items less than $10 in value.
  • Receive a Walmart gift card or shopping card for items more than $10 in value.

Not all items may be eligible for return without receipt. 

Walmart’s return policy details which items must have a receipt for return or exchange and may have a more limited time frame than 90 days.


Walmart receipt lookup is a useful tool to make returns hassle-free. No need to fret if you lost a receipt, thanks to the digital technology available at Walmart. In addition, the customer service team at Walmart is always willing to help.

If you’re looking for more information about Walmart, check out the articles below.

Related Articles:

Everything You Need to Know About Walmart’s Hours

Walmart Grocery Pickup: How to Order Walmart Groceries for Pickup

Walmart Grocery Delivery: How to Get Groceries Delivered from Walmart

Walmart Gift Cards: Where to Buy and How to Use Them

A Complete Guide to Ordering From the Walmart Deli

About the Author

Eril Eti is the founder of He has over a decade of experience in consumer goods and launched many products sold at retailers like Walmart, Costco, Amazon, Target, Kroger, Publix, and more.

Eril loves food, traveling, and trying out new restaurants. Outside of work, you can find him on a hiking trail in New England or playing soccer with his kids.

November 16, 2022