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McDonald’s Phone Number: How to Contact McDonald’s Customer Service

McDonald’s is one of the most beloved fast-food chains for a reason. However, issues may arise from time to time, and you may need to contact McDonald’s customer service

Key Takeaways

  • McDonald’s customer service can be reached by phone, online feedback form, and social media.
  • The McDonald’s phone number is 1-800-244-6227, and customer service is available from 8:00 am to 8:00 pm EST every day.
  • The best way to contact McDonald’s is to call their customer service number.

In this article, we’ll take a deep dive into multiple ways of contacting McDonald’s customer service.

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What Is the McDonald’s Phone Number?

You can talk to McDonald’s customer service by calling 1-800-244-6227. McDonald’s customer service hours are from 8:00 am to 8:00 pm EST, seven days a week.

McDonald’s is pretty quick about connecting you with a customer service representative; it typically takes less than a few minutes.

When you call the McDonald’s phone number, you’ll be answered by an automated voice prompt.

The voice prompt will ask if you’re calling about the McDonald’s mobile app, the MyMcDonald’s rewards plan, or something else.

If you respond “mobile app”, you will be asked if you’re calling with a question, to provide feedback, or to report an issue with the McDonald’s mobile app.

If you respond “rewards plan”, you will also be asked if you’re calling with a question, to provide feedback, or to report an issue with the MyMcDonald’s Rewards Program.

Lastly, if you respond “something else,” the voice will ask you if you’re calling to provide feedback about a recent experience at a McDonald’s restaurant.

If you respond “yes,” you will be asked to provide the time and date of the visit, as well as the method you used to order (at the counter, in the drive-thru, etc.).

Finally, you’ll be asked to provide the location of the McDonald’s restaurant you visited and briefly state the nature of your feedback.

At this point, you will be connected with a customer service representative.

If you are located outside the United States, you can find McDonald’s international customer service phone numbers on their website.

If you want to call a specific McDonald’s restaurant, not the general customer service number, you can find your local restaurant’s contact information on the McDonald’s website.

First, go to the McDonald’s website. Next, click the three lines in the top left corner to drop down the website’s navigation menu. Then, click “Locate.”

Now, you can enter your city, state, or zip code. You can also click the “Locate me” button to allow the McDonald’s website to geolocate you.

Once you enter your information or allow McDonald’s to locate you, you’ll receive a list of McDonald’s locations near you.

Under each location, you’ll see its address, whether it’s currently open, its closing hours, and a button that allows you to place an online order.

Click the location that you’re looking for to view its page. Underneath its address, you’ll see the specific restaurant’s phone number.

Can You Contact McDonald’s Customer Service Online?

If you don’t want to talk to a customer service representative over the phone, you can contact McDonald’s customer service online by visiting their “Contact Us” page.

On the McDonald’s website, you can scroll to the very bottom of the homepage and click “Contact Us.”

In the middle of the page, you’ll see a heading that says “General Inquiry,” with a yellow button underneath that says “Ask Customer Support”.

Click that yellow button, and you’ll reach McDonald’s General Inquiry form.

You’ll be asked to select a topic from the following options:

  • Menu Items & Nutrition
  • Marketing, Games & Promotion
  • Social Responsibility & Contributions
  • Other Topics

On this form, you’ll see a section that asks you to provide your comments or questions.

Be sure you fit your message into the 1200 character limit.

Finally, you’ll be asked to provide information about yourself, like your name, address, email address, and phone number.

Does McDonald’s Customer Service Have Live Chat?

Unfortunately, the McDonald’s website or app does not offer live chat with a customer service representative.

Currently, McDonald’s website or app does not allow you to chat with their customer service team.

On the website, you can contact customer service through the General Inquiry form.

If you’re having problems with the app, you can tap the “More” button on the bottom right of the screen. Then, tap “Help.”

You’ll be redirected to the App Help Center, where you’ll be able to browse FAQ pages that might help solve your problem with the app.

If your question still isn’t answered, we recommend you fill out the General Inquiry form or call the McDonald’s phone number.

How to Use McDonald’s Help Center

If you’re having a problem with the McDonald’s mobile app, online ordering, or your account, you might be able to solve it by browsing the McDonald’s Help Center.

To access the McDonald’s Help Center on the mobile app, tap the “More” button on the bottom right, then tap “Help.”

Now, you’ll see a list of FAQ topics, including “Account FAQs,” “Common App FAQs,” “Mobile Ordering FAQs,” and “McCafé Rewards FAQs.”

Tap the category that corresponds to your problem or question.

On each FAQ page, you’ll see answers to the most common questions and problems related to that category.

If you’ve read the relevant FAQ page and still don’t have an answer to your question, try calling the McDonald’s customer service phone number or filling out the General Inquiry form on their website.

Can You Contact McDonald’s Customer Service on Social Media?

You can reach out to McDonald’s on Facebook or Twitter by commenting on a post or tagging them in a tweet. However, you will likely be redirected to the McDonald’s online feedback form.

McDonald’s official Facebook account is called “McDonald’s” with a blue checkmark next to the name.

If you have a comment, complaint, or question, you can type it in on any one of their posts.

There is a chance that the official McDonald’s account will respond to you, but the response will likely redirect you to the online feedback form.

McDonald’s official Twitter account is also called “McDonald’s” with a blue checkmark next to it.

You can tweet a comment, complaint, or question by replying to one of their tweets or tagging them in your own tweet at @McDonalds.

However, they will probably still ask you to fill out the online feedback form.

McDonald’s also has an official Instagram page, YouTube channel, Tumblr account, and even a Spotify account.

However, if you contact them on any of these platforms with a comment, complaint, or question, you are less likely to receive a response.

What Is the McDonald’s Corporate Address?

If you want to contact McDonald’s by mail, you can also send a letter to their corporate address.

McDonald’s corporate address is:

McDonald’s Corporation

110 N. Carpenter St.

Chicago, IL 60607

What Is the Best Way to Contact McDonald’s Customer Service?

The easiest and fastest way to contact McDonald’s is to call their customer service number at 1-800-244-6227. You can also fill out their online feedback form, but you will likely not get an immediate response.

If you have a pressing question, comment, or complaint, your best bet is to call McDonald’s customer service at 1-800-244-6227.

After answering the automated voice prompt’s questions, it should only take a few minutes to speak with a customer service representative.

However, if it is outside of McDonald’s customer service hours, which are from 8:00 am to 8:00 pm EST every day, you can also fill out their online feedback form.

The online feedback form is also good if you have a question, comment, or complaint but don’t need an immediate response.

You can also contact McDonald’s by commenting or tagging their official social media accounts.

However, this is not a particularly efficient method, as you will likely just be redirected to their online feedback form.

Finally, you can send a letter to their corporate headquarters in Chicago.

Of course, this is the lengthiest and least efficient method of contacting McDonald’s customer service.

Conclusion

If you need to contact McDonald’s customer service for any reason, there are a few ways to do it. You can call their phone number at 1-800-244-6227, fill out their online feedback form, or comment on or tag their social media pages.

If you’re interested in learning more tips about McDonald’s, check out the articles below.

Related Articles:

How to Use McDonald’s App to Get Coupons and Order Online

Exploring the McDonald’s $1 $2 $3 Dollar Menu (Calories and Prices)

Everything You Need to Know About McDonald’s Fries

What to Know About McChicken and McDonald’s Crispy Chicken Sandwiches

All You Need to Know About McDonald’s Gift Cards (aka Arch Card)

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Last Updated: March 31, 2022

About the Author

Eril Eti is the founder of Shopfood.com.  He has over a decade of experience in consumer goods and launched many products sold at retailers like Walmart, Costco, Amazon, Target, Kroger, Publix, and more.

Eril loves food, traveling, and trying out new restaurants. Outside of work, you can find him on a hiking trail in New England or playing soccer with his kids.

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