Do You Tip Shipt Shoppers? (Yes, Here’s How Much)
Grocery delivery has become increasingly popular, with more and more people signing up for grocery delivery services like Shipt, Instacart, and Amazon Fresh. With trusted stores like Target, CVS, and Costco, Shipt makes it easy to get everything you need—from household essentials to groceries—delivered straight to your door.
Although tips are optional, you should tip your Shipt shopper at least 15% and increase it to 20% if you receive exceptional customer service. Shipt shoppers keep 100% of their tips, and gratuities make up the majority of their income.
Figuring out how much to tip can be tricky, especially if you’re new to ordering grocery delivery. In this article, we’ll take a look at how much you should tip your Shipt shopper, whether your shopper can see your tip, and leave you a rating.
Keep reading to find out more!
Our shoppers are the best, and we are sure she loved the tip! ????— Shipt (@Shipt) February 21, 2019
How Much Should You Tip Shipt Shoppers?
When it comes to tipping your Shipt shopper, you should tip at least 15% of your order. If your shopper offers exceptional customer service or needs to drive a long distance to deliver your groceries, consider increasing your tip to 20% to show how much you appreciate their service.
When calculating your tip, it’s important to remember that many Shipt shoppers rely on tips as their main source of income.
Shipt shoppers receive $5 base pay per order and 7.5% of the receipt total, which totals $8.75 for a $50 grocery order or $12.50 for a $100 order.
Additionally, if Shipt has several pending orders and not enough shoppers, the app may offer promo pay to available shoppers, which further boosts their hourly pay.
Although some Shipt shoppers can make over $20 per hour, this is not the case for most shoppers.
In addition, it’s been reported that Shipt appears to be testing a new payment model in some markets, which yields fewer earnings for shoppers.
In this new model, $5 base pay remains; however, the percentage received from the order total is reduced and has not been transparent.
Shopping for orders and delivering them to your house can be time-consuming, especially if you have a larger order or live far from the store you are ordering from.
As a result, many Shipt shoppers make below minimum wage without tips.
Shipt shoppers are also responsible for covering the out-of-pocket costs such as gas, wear and tear on their cars, and other independent contractor costs.
Consequently, it’s essential to tip your Shipt shopper an appropriate amount to show your support, even if you’re only placing a small order.
When you tip within the app or with cash, 100% of your tip goes directly to your Shipt shopper.
There may be times when an order doesn’t go smoothly, such as out-of-stock items or delayed delivery times due to traffic. In these cases, you should not penalize shoppers for situations out of their control.
However, if you received poor customer service and your order went wrong because the shopper was at fault, you can reduce your tip to 10%.
Ultimately, you should consider tipping 15% as a starting point and adjust it accordingly based on the size of your order, the distance your shopper drives to your house, and their customer service.
Can Shipt Shoppers See Who Tips?
Yes, Shipt shoppers can see who tips and who does not tip by checking the app after completing an order. Shipt shoppers can also see how much each customer leaves when tipping.
Although Shipt shoppers can check whether or not you left a tip, they can’t access personal details about your order, including your name and address, after delivery or pick-up.
Instead, your Shipt shopper can only see the total receipt cost of your order, whether or not you left a tip, and how much you tipped.
Because there’s no way for Shipt shoppers to access your name and address after your order is delivered or picked up, they will likely take your order if it pops up again, even if you don’t leave a tip.
Tipping doesn’t affect which shopper is assigned to your order or how quickly you’ll receive your order—it’s simply a way to show your appreciation.
We definitely want our shoppers to feel appreciated! Each member has the option to tip once their order has been delivered. Additionally, they do have an unlimited amount of time to tip. ????— Shipt (@Shipt) June 14, 2019
When Do Shipt Tips Show Up?
Shipt tips show up after the grocery order is delivered or picked up, and the customer leaves a tip on the app. However, customers have unlimited time to leave a tip. As a result, some customers may not leave a tip until days or weeks after their order is delivered.
Customers also have the option to leave an early tip during the checkout process. After the order is complete, customers can adjust their tips as needed.
When customers leave early tips, Shipt shoppers cannot see them until two hours after delivery.
Because Shipt shoppers can view tips after completing an order, it isn’t possible for a customer to change their tip if they didn’t leave an early tip, even if they make a mistake the first time.
With that in mind, it’s imperative to pay attention during the tip selection process to ensure the amount you choose is correct
Do Shipt Shoppers Rate Customers?
No, Shipt shoppers cannot rate customers, but customers can rate shoppers. Shoppers can only view the customer’s address before claiming an order. Although shoppers can call support to have an order reassigned, it’s unlikely that a shopper would decline your order because you didn’t tip last time.
With that said, some Shipt shoppers may remember a customer’s address after delivering an order and may choose to decline future orders if the customer was rude or did not leave a tip.
However, because Shipt shoppers cannot view your address after the order is complete, this situation is unlikely.
While Shipt shoppers cannot rate customers, customers can leave ratings for Shipt shoppers.
After your order is delivered or picked up, you can leave your Shipt shopper a rating of up to five stars for their customer service, item selection, and delivery performance.
When rating your shopper, remember that your rating should not reflect your frustrations with the store and the store’s item availability.
Don’t feel obligated to leave a high rating if you had a negative experience, but keep in mind that many things are out of your shopper’s control, especially with reduced store hours and limited stock.
Ultimately, shoppers work hard to maintain a five-star rating and earn decent tips. If you have problems with your order after delivery or pick-up, you can contact Shipt support through the app or email.
Shipt will credit your account for any mischarges, including mistakes, overcharges, or app glitches.
You can tip either in-person or online through the Order Summary page or your digital receipt via email. If you have trouble doing this, send us a DM so we can assist!— Shipt (@Shipt) September 24, 2020
How to Tip on Shipt
To tip your Shipt shopper, open the Shipt app after your groceries have been delivered or picked up. A screen should immediately pop up, giving you the option to rate and tip your Shipt shopper.
If you open the Shipt app and the tipping screen doesn’t pop up, click on the “Orders” tab and choose the order you want to leave a tip on.
Next, you’ll have the option to leave a tip and driver rating for your Shipt shopper.
Alternatively, you can use the order receipt sent to your email address to leave a driver rating and tip. By clicking on the link in the receipt email, you’ll be sent straight to the Shipt tipping screen.
When you leave an online tip, the credit card you used to pay for your Shipt order will be charged for the tip.
Of course, you can also leave a cash tip for your Shipt shopper by handing your Shipt shopper the cash tip after your delivery or pick-up is complete.
While customers can only tip their Shipt shopper after their order is delivered, there is no set window that customers must tip within.
Unlike Instacart, which requires customers to tip within an hour of their grocery delivery, customers can tip their Shipt shopper days or weeks after their delivery is complete.
When tipping your Shipt shopper, keep in mind that your pick-up or delivery fee is not considered a gratuity. Delivery fees and pick-up fees are not replacements for your Shipt shopper’s tip, as they do not go directly toward your shopper’s pay.
Even if you’re only placing a small order, tipping your Shipt shopper is necessary to ensure that shoppers make more than minimum wage after their independent contractor and out-of-pocket gas costs.
When your Shipt shopper goes the extra mile, tipping extra offers an opportunity to show your support and appreciation for their service.
If you’re interested in finding out more about online food shopping, check out the related articles below.